You don't need any hardware or software to start the Service.As we provide cloud based IVR solution,you just need internet connection and chrome browser to start the service.

You need an internet connection for initial IVR setup.

Yes you can schedule calls on both mobile and landline numbers. Please make sure that the number entered is a ten digit number For example:Mobile Number should be entered without 0 Or 91 (984545545) Land line numbers should be entered with std code omitting 0 (9696-007-007)

IVR or Interactive Voice Response is an automated bot that greets you when you call it. You don’t have to spend long hours explaining your sitution to different people, rather the bot asks you questions based on your queries and you respond to it using your keypad. The word ‘hosted’ simply means "on cloud". Hosted IVR means that all the infrastructure of a normal IVR system will simply be transferred to your cloud. No excessive costs on infrastructure and its repairs. All your data will be safe and secure on the cloud, that is operative only by your firm.

Business in India should definitely use IVR solutions and given below are a few reasons:

Minimum manual intervention -

As IVR operates by itself after it is programmed, it helps handle business calls with much ease as it is devoid of human interaction at the initial stages.

Stores data -

All the transactions are stored and can be analyzed for quality checking.

Security -

If private information is given to an IVR system, it would be directly stored in the database and will be used only for legal transactions after customers permit it.

Cost effective -

It only involves initial costs as it requires no extra infrastructure. Operational costs are cut out and this makes productivity considerably better.

Efficient -

With constant power supply and internet, clients are guaranteed to get answers for their calls all the time.

Expands over geographical barriers -

Agents can be connected to callers despite physical distances.

Here are a few ways using an IVR system can enhance your business:

• Enhance customer experience - Calls are always answered and assistance is always available
• Increase productivity on teams - Now your agents can spend their time on issues that really matter
• Context on the conversation - When a customer calls, the agent will automatically get an info on the company's last interaction with the customer, allowing him to proactively address the issue and pick up the conversation
• Enhance agent perfornance - Call recordings can be analysed put to good use with reports generated. Performance will improve considerably